Return / Cancellation Policies
Cancel Items from an OrderDude Drops™ customers may cancel an item from their order for any item with the exception of special orders or sale items provided that the customer order has not yet entered the Dude Drops™ shipping and processing department.
Customers are encouraged to contact Dude Drops™ as soon as possible to cancel items from their order.
If the item to be canceled has already entered the shipping process, it cannot be canceled by our customer service department. However, customers may return the item at their own shipping expense for a full refund. Please refer to the Dude Drops™ Return Policy below for more information.
General Return PolicyDude Drops™ customers may return new, un-opened items purchased and fulfilled from Dude Drops™ within 30 days of Dude Drops™ receipt or invoice for a full refund at customers own shipping expense. Items should be returned in their original product packaging. Dude Drops™ will only pay return shipping charges if the return is a result of our error.
Customers should expect to receive a full credit to the credit card used to place the order within two weeks of Dude Drops™ receiving returned item to the return shipper. However, in many cases customers may receive a refund from Dude Drops™ sooner. This time period includes the transit time for Dude Drops™ to receive the customer return from the shipper (5 to 8 business days) and the time it takes Dude Drops™ to process customer returns once Dude Drops™ receives it (2 to 5 business days).
Items That Are Not ReturnableDude Drops™ does not accept returns of the following items:
1. Items that are opened and used.
2. Items that are damaged by customers.
ExchangesIf a customer received a faulty item from Dude Drops™ and needs to exchange it for the same replacement item. The customer may return the item to Dude Drops™ for inspection complete with proof of customer shipping costs. If upon inspection by Dude Drops™ the item is deemed faulty, Dude Drops™ will ship a replacement item to the customer at no expense. Dude Drops™ will also include reimbursement to the customer for the shipping costs incurred to ship the faulty item back to Dude Drops™.
If the customer would like to exchange a faulty item for a different item, they can return the faulty item to Dude Drops™ for inspection complete with proof of customer shipping costs. If upon inspection by Dude Drops™ the item is deemed faulty, Dude Drops™ will ship a replacement item to the customer at no expense unless the shipping costs to ship the different replacement item is substantially higher due to increased weight and size as compared to the original items. In this event, the customer will only be charged the increased shipping costs above and beyond what the cost would have been for shipping the original faulty replacement item back to the customer. Dude Drops™ will also include reimbursement to the customer for the shipping costs incurred by the customer to ship the faulty item back to Dude Drops™.
Please allow approximately 5 to 7 business days to process returns after items are received at the Dude Drops™ Returns Center. Dude Drops™ will notify customer via e-mail when the replacement items are processed and ready to be shipped.